Refund policy

REFUND AND RETURN POLICY

Last updated: September 13, 2026

30-day returns
You have 30 days from the day your order is delivered to request a return
for any reason. If you are not happy with your purchase, we will refund it.

How to start a return
Email support@sevalora.com with your order number and the reason for the
return. We reply to every message within 1-2 business days and will send
you return instructions.

Condition of returned items
Items must be in the condition you received them, with any original
packaging where possible. We do not require the item to be unused - if you
tried it and it is not for you, that is a valid return.

Return shipping
For most returns we do not require you to ship the item back. If a return
does require shipping, we will tell you when you contact us and we will
cover the cost.

Refunds
Once your return is approved, we issue the refund to your original payment
method within 3 business days. Depending on your bank or card issuer, the
money usually appears within 5-10 business days after that.

Damaged or incorrect items
If your order arrives damaged, defective, or is not what you ordered, email
support@sevalora.com within 30 days of delivery with a photo. We will send a
replacement or issue a full refund. You will not be asked to return the item.

Order cancellations
You can cancel an order for a full refund any time before it ships. Email us
as soon as possible - orders are usually processed within 1-2 business days.

Non-returnable items
Gift cards and items marked as final sale cannot be returned.

Questions
support@sevalora.com

Mustafayev LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States