Shipping policy

SHIPPING POLICY

Last updated: September 15, 2026

Where we ship
We currently ship to addresses within the United States.

Shipping cost
Shipping is free on every order. There are no minimum order requirements
and no surcharges at checkout.

Processing time
Orders are processed within 1-2 business days. Orders placed on weekends
or US public holidays begin processing the next business day.

Delivery time
Once processed, orders typically arrive within 4-9 business days.
Total time from order to delivery is usually 5-11 business days.

Delivery estimates are not guarantees. Carrier delays, weather, customs
processing and peak seasons can extend these timelines.

Tracking
You will receive a confirmation email when your order is placed, and a
second email with a tracking link once your order ships. If you have not
received tracking within 5 business days of ordering, contact us at
support@sevalora.com and we will look into it.

Incorrect addresses
Please check your shipping address carefully at checkout. We are not able
to reroute a package once it has shipped. If a package is returned to us
because of an incorrect or incomplete address, we will contact you to
arrange redelivery.

Lost or delayed packages
If tracking shows no movement for 10 business days, or a package is marked
delivered but you have not received it, email support@sevalora.com. We will
open a case with the carrier and either resend your order or refund it in
full.

Questions
support@sevalora.com

Mustafayev LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States